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Legal

Privacy Policy

Last updated: June 2026

Who We Are

Dispatch Desk provides professional dispatch management, customer support, digital marketing, and web development services to businesses worldwide. This policy explains how we handle personal data submitted through our website and services.

If you have any questions about this policy, contact us at info@dispatchdesk.co.uk.

What We Collect

When you submit the contact form on our website, we collect the following information:

  • First and last name
  • Email address
  • Phone number (optional)
  • Company or business name (optional)
  • The service you are enquiring about
  • The message or details you provide

We do not collect payment information, sensitive personal data, or any data from third-party sources without your knowledge.

How We Use Your Data

The information you submit is used solely to:

  • Respond to your enquiry
  • Prepare a proposal or consultation relevant to your business
  • Follow up if you have not received a response

We do not use your data for automated profiling, unsolicited marketing, or any purpose beyond the scope of your initial contact.

We Never Share Your Data

Your personal information is not sold, rented, or shared with any third parties. We do not pass your details to advertisers, data brokers, or any external organisations.

The only exception is where we are legally required to disclose information, for example in response to a valid court order or regulatory request.

Data Storage and Security

Your submitted data is stored securely and accessible only to authorised members of the Dispatch Desk team. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure.

We retain enquiry data for a maximum of 24 months, after which it is deleted unless an ongoing business relationship requires otherwise.

Cookies

Our website does not currently use tracking cookies or analytics scripts. If this changes, this policy will be updated and visitors will be informed.

Your Rights

You have the right to:

  • Request a copy of the data we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your data at any time
  • Withdraw any consent you have previously given

To exercise any of these rights, email us at info@dispatchdesk.co.uk and we will respond within 5 business days.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after any update constitutes acceptance of the revised policy.

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